Returns & Exchanges

At Smart Tiles, we want you to be completely satisfied with your home renovation project. If you are not happy with your purchase, you can return unused and unopened tiles within 30 days of delivery for a full refund.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare the Package

Place the unused tiles in their original packaging, ensuring they are securely packed to prevent damage during transit back to our warehouse.

3

Ship the Items

Affix the provided return label to your package and drop it off at any authorized courier location; please retain your tracking information for reference.

4

Receive Your Refund

Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing